Lost Entity Paranormal – Terms & Conditions

Effective Date: 08/02/2022
Last Updated: March 2026

Please read these Terms and Conditions carefully before booking any paranormal investigation, ghost hunt, tour, overnight investigation, or private event operated by Lost Entity Paranormal.

By making a booking with Lost Entity Paranormal, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Bookings and Payments

All bookings are subject to availability and must be made through our official booking platforms or authorised representatives.

A non-refundable deposit is required at the time of booking to secure your place on an event.

The remaining balance must be paid in full no later than 21 days before the event date.

Failure to pay the remaining balance by the deadline may result in cancellation of your booking without further notice, and any payments already made will be forfeited.

Lost Entity Paranormal reserves the right to refuse or cancel bookings at our discretion where necessary for operational or safety reasons.

2. Cancellations and Refund Policy

All payments made to Lost Entity Paranormal are non-refundable.

This includes:

• Deposits

• Final balance payments

• Full payments made at the time of booking

Cancellations made by the customer within 21 days of the event date will not be eligible for refunds.

Failure to attend an event without prior notice will result in full forfeiture of payment.

In the unlikely event that Lost Entity Paranormal must cancel an event due to unforeseen circumstances, customers will be offered:

• An alternative event date, or

• A full refund of any payments made.

Lost Entity Paranormal cannot accept responsibility for additional expenses incurred by guests, such as travel or accommodation.

3. Age Restrictions

Unless otherwise stated, all participants must be 18 years of age or older.

For selected events with lower age restrictions:

Participants aged 16–17 must be accompanied by a responsible adult at all times.

Proof of age may be requested upon arrival.

Anyone found to be under the required age limit will not be permitted to attend and will not receive a refund.

4. Behaviour and Conduct

Lost Entity Paranormal expects all participants to behave respectfully towards staff, other guests, and the locations we investigate.

The following behaviour will result in immediate removal from the event without refund:

• Aggressive or abusive behaviour

• Excessive intoxication

• Harassment of staff or guests

• Refusal to follow staff instructions

• Interfering with equipment or investigations

• Causing damage to the location or its contents

Many locations we investigate contain historic artefacts or fragile environments.

Guests must not touch, move, or interfere with objects or artefacts unless instructed to do so by event staff.

Participants are responsible for any damage they cause during an event.

5. Health and Safety

Paranormal investigations often take place in historic, dimly lit, or uneven environments.

These locations may include:

• Uneven floors

• Narrow staircases

• Low lighting conditions

• Cold temperatures

• Long investigation periods

Participants must take personal responsibility for their own safety during the event.

If you suffer from any medical conditions that may affect your participation, including mobility issues, heart conditions, epilepsy, or severe anxiety, you must inform the event organisers before attending.

Lost Entity Paranormal reserves the right to refuse participation where safety may be compromised.

6. Acceptance of Risk

Paranormal investigations are entertainment-based experiences.

Lost Entity Paranormal does not guarantee paranormal activity or experiences during any investigation or event.

Participation may involve:

• Low lighting environments

• Loud or sudden noises

• Psychological or emotional responses

• Long investigation periods

By attending an event, you acknowledge that participation is voluntary and undertaken at your own risk.

Lost Entity Paranormal cannot be held responsible for any psychological, emotional, or physical reactions experienced during or after an event.

7. Equipment and Personal Belongings

Participants are welcome to bring their own paranormal investigation equipment, cameras, or recording devices.

Lost Entity Paranormal accepts no responsibility for loss, theft, or damage to personal belongings or equipment during events.

Participants must ensure that their equipment does not interfere with the safety or experience of other guests.

8. Private Hire and Group Bookings

Private paranormal investigations or group bookings are subject to the same Terms and Conditions as public events.

The lead booker is responsible for ensuring that all members of their group:

• Are aware of these Terms and Conditions

• Meet the age requirements

• Follow event rules and staff instructions

The lead booker will also be responsible for any damages caused by their group.

Private bookings remain subject to the 21-day payment deadline and non-refundable policy.

9. Media, Photography, and Recording

During investigations, Lost Entity Paranormal may capture:

• Photographs

• Video recordings

• Audio recordings

These may be used for:

• Marketing

• Social media

• Promotional material

• Documentary or research purposes

By attending an event, you consent to the possible inclusion of your image, voice, or likeness in such media.

Participants may take their own photographs or recordings; however, commercial use is not permitted without written permission from Lost Entity Paranormal.

10. Location Protection

Many paranormal investigations take place within historic or protected locations.

Guests must respect the venue at all times.

Any intentional damage to property, artefacts, or the building itself may result in:

• Immediate removal from the event

• Liability for repair or replacement costs

• Potential legal action from the venue owners

11. Liability Disclaimer

Lost Entity Paranormal accepts no responsibility for:

• Injury sustained during events where guests fail to follow safety guidance

• Loss or damage to personal belongings

• Travel or accommodation costs related to cancelled events

• Personal reactions to paranormal experiences

Participants attend events entirely at their own risk.

12. Acceptance of Terms

By booking an event with Lost Entity Paranormal, you confirm that:

• You have read these Terms and Conditions

• You understand the nature of paranormal investigations

• You agree to follow all rules and safety instructions

These terms apply to all members within a booking group.

13. Contact Information

Lost Entity Paranormal
Email: (Insert Email)
Website: (Insert Website)

Privacy Policy – Lost Entity Paranormal

Lost Entity Paranormal is committed to protecting and respecting your privacy.

1. Information We Collect

We may collect the following personal data:

• Name

• Email address

• Phone number

• Booking details

• Event attendance information

Payment details are processed securely through third-party payment providers. Lost Entity Paranormal does not store payment card details.

We may also collect website usage data including:

• IP address

• Browser type

• Pages visited

2. How We Use Your Information

Your information is used to:

• Process bookings and reservations

• Communicate event updates

• Provide customer support

• Improve our services and website

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website may use cookies to:

• Improve user experience

• Monitor website performance

• Analyse visitor behaviour

You may disable cookies in your browser settings if preferred.

4. Data Security

We take reasonable measures to ensure your personal data is stored securely and protected from unauthorised access or misuse.

5. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your personal data

• Withdraw consent to data processing

To make a request, please contact us via the email listed below.

6. Third-Party Websites

Our website may contain links to third-party websites. Lost Entity Paranormal is not responsible for the privacy practices or content of these external websites.

7. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.